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We
offer the best shipping terms of any lapidary website or company! At least
so far as we have surfed, shopped, and compared but we're pretty sure
we're pretty good at shipping you pretty rocks at a rock bottom price!
Domestic
Shipping
Our standard shipping is USPS at the fixed rate shipping charge is $5.85. We reserve the right to ship by means other than USPS if the cost of using the USPS is significantly higher than say UPS for a very heavy order.
Most items are shipped within 3-5 business days, unless other wise
noted on product page. We can and do run out of things and because we don't have a sophisticated inventory system linked to our website, we'll be sure to let you know if we are going to be delayed in shipping your item and you have the option of cancelling or waiting patiently while we do everything we can to expedite your order.
Also, heavier items may be delayed as we ship UPS Ground to reduce expenses.
Expedited Shipping - HURRY!
Put
the word "EXPEDITE" and note that you aprrove the extra shipping charges
involved in the comment field order to get FEDEX overnight shipping. By
requesting expedited shipping, you are authorizing us to charge your card
for FEDEX Overnight Air fee PLUS a $20 expedite fee. By requesting expedited
shipping, you are authorizing this additional charge. We only use FEDEX
for expedited orders. All rush orders must be received by 12pm EST in
order to us to have a chance to fill the order that day. We are on Eastern
Standard Time. We will notify you via email that we have received your
rush order request and that we are fulfilling your request. If you don't
hear back from us that day, then we were partying or sleeping. We will
make every effort to respond if we can. Please check the front page of
the website for important messages like, "Away in Tucson", or "Partying
at Gem Shows", or "Stuck in the Mud looking for Rocks". :)
Overseas
/ International Orders
All overseas and international customers pay $25 flat rate shipping for
up to 2 lbs, actual shipping costs for orders over 2 lbs. For orders over
2lbs, we will contact you for confirmation with the actual shipping and
handling fee prior to billing you for your order. We will not bill you
for the order until you confirm the total including the shipping and handling
charge. For most European customers, I am 6 hours back from you and for
Asian customers I am 12 hours back.
International orders are welcome and we want to provide the best possible
service to our overseas customers. Orders are shipped USPS Global Express
Mail. These precautions allow us to continue to serve our international
customers. Some international orders may be allowed to use a credit card
solely at our discretion.
You may be subject to import duties and taxes, which are levied once the
package reaches your country. Additional charges for customs clearance
must be paid by you. If you access this site from a location outside of
the United States, you are responsible for compliance with all local laws.
Refused,
Unclaimed Orders, Non-Deliverable Orders
If an
order is, refused, returned or unclaimed by the customer due to customer
refusal, customer negligence/absence, or customer providing incorrect
shipping information, and the order is returned to us by USPS or Fed Ex,
the order will be refunded less shipping charges and reshipping charges
if applicable.
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