Shipping Speed (or lack there of...)
Orders are mostly processed once a week on Tuesdays for shipment on Wednesday, and occasionally shipments go out on Friday. But then, sometimes it's Thursdays. But we do ship at least once a week! In other words, if you are in a hurry, we are not the rock shop for you.
Sorry, we do not offer overnight shipping! We are a very small business and do not have the man power to offer this service. If you are in a hurry, you are welcome to email us to see if we might be able to get your order out the door a little more quickly then usual but we will NOT ship overnight. We will do our best to help you, but we both have full time jobs outside of PrettyRock, so getting things out the door over night is just not possible.
We ship USPS at the fixed rate shipping charge is $5.85. Standard US Orders over $150 are not charged shipping as a courtesy to our domestic customers. ordering page for further details.
Our standard shipping for APO is the same fixed rate shipping charge is $5.85 USPS Priority. However, for credit card orders, we do need a billing address in the states. Our card processor will not accept an APO address as the billing address. An APO address is fine for the shipping address. Anything goes for paypal orders!
International orders are welcome.
All overseas and international customers:
Canada: $20 flat rate
International order of just rough: $25
International order not just rough: $35 up to about 2 lbs (about 900g)
For orders over 2lbs where there may be an additional charge based on estimated weight of the package, we will contact you if this is the case. We offer the flat rate as a convenience to those placing orders for small items or rough. International orders are shipped USPS Express or Priority Mail. We will not ship standard mail or freight because they do not have tracking. We have had too many people say they want the cheaper shipping, and then complain because it is slow to arrive. We can't tell them where their package is, because the cheaper options do not have tracking.
No, we will not change the invoice to show a lower charge to avoid import taxes. You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be paid by you. If you access this site from a location outside of the United States, you are responsible for compliance with all local laws.
Refused, Unclaimed Orders, Non-Deliverable Orders
If an order is, refused, returned or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, and the order is returned to us by USPS the order will be refunded less shipping charges and reshipping charges if applicable.
Out of Stock or Sold Items
We can and do run out of things and because we don't have a sophisticated inventory system linked to our website, we'll be sure to let you know if we are going to be delayed in shipping your item and you have the option of cancelling or waiting patiently. Please see our ordering page for further details.