Payment Types Accepted - We accept Paypal and credit cards through Shopify Payments. We do not accept checks or money orders.
14-day Money Back Guarantee - for any reason you are not completely delighted with your purchase, simply return it to us in its original condition (rough can not be altered in any way!) within 10 days of product delivery with a copy of your invoice and we will refund the your purchase price.
Minimum Order - Due to the cost of labor and transaction fees, we have a minimum order of $25
No Restocking Fee - No restocking fees apply. Please understand that original condition means no alteration of the item in anyway. Well okay, you can open the box and look at it, but no touching! Just Kidding!
Out of Stock / Sold One of Kind Items - We do our best to keep the website up to date on what is in or out of stock. However, we can and do sometimes miss things. We will let you know if your item is out of stock. You are welcome to email us before placing an order to see if the item is in stock. Hand select facet rough is one of a kind. We do have a semi-automated system for marking rough sold. However, if an item is purchased by paypal, we have to mark it sold by hand. This sometimes leads to a stone having been sold but not marked sold. We do our best to avoid this, but we hope you will understand when it does happen.
Secure Ordering & Customer Privacy - Place your order with complete confidence that we will keep your credit information safe through our secure shopping cart. Your credit information will at all times be protected by our secured servers. No customer information will ever be shared or sold.
Ordering by Mail We are not currently accepting payment by check or money order.